What are your business hours?
We don’t have fixed salon hours. Each artist sets their own schedule, so availability varies. When you book online, you’ll see your preferred artist’s current openings in real time.

What type of payments do you accept?
We don’t accept cash or checks, but we do accept all major credit cards, Apple Pay, and Cash App. Thanks for planning ahead.

Can I bring my child with me?
Children who can entertain themselves are always welcome. For kids under 10, we ask that an additional adult (not receiving a service) be present. If your child enjoys a device, please bring headphones.

What should I do if I’m running late?
Text your artist directly and let them know what time you expect to arrive. Heads-up: pricing is based on the time reserved, not the time you arrive.

Are you hiring?
Yes! Stylists who vibe with our culture can check out our career page. Follow the prompt and we’ll be in touch.

Where are you located?
935 Edgewood Ave. S. Jacksonville, FL 32205. Get Directions.

Can I call the salon to book?
We don’t use a salon phone. To keep things smooth and respect our artists’ time, all appointments are booked online. This way, we stay organized and give each client the attention they deserve. Thanks for rolling with our system—it’s built with you in mind.

Where do I buy products?
We don’t keep much retail in the salon, but you can order online and have products shipped straight to your door. For recommendations, ask your artist—or browse our Shop page.

Why do I need to enter a credit card to book?
Your card isn’t charged when booking. It’s securely stored and only charged if our 24-hour policy needs to be enforced.

How can I be sure my booking went through?
Look for a confirmation email in your inbox or junk folder. No email = no booking. You’ll need to rebook.

What if my preferred artist isn’t available online?
Try another artist—they all keep your color formulas on file and can take care of you. Some stylists have restrictions on online booking; if so, reach out to them directly.

What if I need to contact the owner?
You can reach Susan here. Expect a reply in 2–3 business days. For urgent needs, contact your stylist directly.

How does hourly pricing work?
You’re charged by session time, not service type.

Do you use a timer?
Absolutely not. That would be a logistical nightmare. We quote an estimated time. If it takes longer, that’s on us—you won’t pay more.

Is there a minimum time?
Most artists require at least 1 hour, though some allow half-hour sessions for existing guests or special services. Ask your artist.

What does “all-inclusive” mean?
Anything that fits into the scheduled session is included—no upcharges, no surprise add-ons.

I feel weird not tipping. What should I do?
Skip the tip. The best way to show extra love is by recommending us, mentioning/following us on socials, or share your experience with the world by leaving a killer review with your artist’s name.

What if I am new to the salon?
All new guests need a consultation. It’s built into every option labeled “New Guest,” so no extra booking is needed. To avoid rescheduling, please select a “New Guest” service or a Consultation.

How do I choose an artist?
We’ve got you covered. Learn more about our artists here.

How do I sign up for free or reduced-cost services?
We offer hair model sessions. Apply here.

How should I prepare my hair for my appointment?

• Wet Haircuts: Arrive with clean hair, styled as usual.

• Dry Curly Haircuts: Please read our prep guide.

• Color/Highlights: Arrive with clean, dry, styled hair.

• Vivids/Platinum Blonde: Avoid washing for 1-2 days before your appointment, and arrive with dry hair.

Do you cut children’s hair?
Yes. Pricing is based on time, not age. Children under 12 must be accompanied by an adult who isn’t receiving a service.

Do you cut men’s hair?
Yes. We don’t separate services or pricing by gender. If you have hair, we’ll cut it.

How do I know which artist provides the services I want?
Each artist has specialties and boundaries. Find details on our Booking & Services page.

How do I know how much time I need?
Services are booked by session time. If you’re unsure:

1. Book the longer time—we can shorten it later if needed.

2. Book a consultation.

3. Ask your artist directly.

Do I book differently if I want a big change?
There are a few ways you can go about the transformation puzzle:

1. Book a consultation.

2. Contact your artist about timing.

3. Look for a session that says “transformation.”

What if I just need a trim?
Book an “Existing Guest Haircut” if you’ve been here before. We also offer a “Quikie” option.

Do you do bang trims?
Yes, but only for existing clients. Contact your artist directly to schedule.

What’s your cancellation policy?
We have a strict 24-hour policy. This protects our team and respects our guests.

What if I’m late?

• Contact your stylist ASAP with your ETA.

• If time is short, we may only complete part of your service (full cost still applies).

• If your arrival time is too late to begin any portion of the service, it will be considered a missed appointment under our no-show policy.

What if I don’t love my hair?
All sales are final, but adjustments are free within 7 days. Reach out to your stylist directly. Adjustments fine-tune the original service—changes of heart aren’t included.

No worries—sometimes the FAQs don’t cover it all. The fastest way to get clarity is to reach out to your artist directly. You’ll find their contact info by clicking the Learn More button under their name.